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How customer think: essential insights into the mind of the market


From Publishers WeeklyrnHarvard Business School professor Zaltman notes that despite enormous amounts of time and money dedicated to customer surveys and marketing, approximately 80% of all new products fail within six months or fall significantly short of their profit forecast. This shouldn't be surprising, he convincingly argues, since a great mismatch exists between the way consumers experience and think about their world and the methods marketers use to collect this information." He calls for creative questioning that probes the unconscious values underlying consumers' reactions to products and marketing campaigns. Drawing on an impressive array of recent multidisciplinary research


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Series Title
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Call Number
658.8342 ZAL h
Publisher Harvard Business School : Boston.,
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Language
English
ISBN/ISSN
1 57851 826 1
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