APA Style
KARTAJAYA, H., ASMARA, B.
(2014).
WOW Service is care
.
Jakarta:
Palgrave Macmillan.
MLA Style
KARTAJAYA, Hermawan., ASMARA, Bayu.
"WOW Service is care".
Jakarta:
Palgrave Macmillan,
2014.
BOOKS.