APA Style
Greenberg, P. (2001).
CRM: Customer Relationship Management, At the speed of light .
Berkeley:
New York: McGraw-Hill, Inc. 1994.
MLA Style
Greenberg, Paul.
"CRM: Customer Relationship Management, At the speed of light".
Berkeley:
New York: McGraw-Hill, Inc. 1994,
2001.
BOOKS.